Additional Payment – Order 40272 – exchange

Production Windows:

• In stock items: Ship in 2–3 business days.
• Backorder & Custom items: Typically produced within 2–4 weeks, depending on current workload and technical complexity.
• Technical Complexity: Any order involving exquisite or advanced solutions (such as blackout finishes, metallic materials, 3D elements, etc.) is subject to longer production windows due to the precision required for these specialized processes.

Shipping time estimates:

• US: Free, usually 3 to 7 days (USPS); Priority: $16, 1-3 days (UPS)
• International: $19, usually 1 to 2 weeks (can be up to 5 weeks depending on customs and destination)
• Express: $60 (2-4 days worldwide via UPS)

Delivery times are estimates and may be affected by carrier delays, weather, peak season, local holidays, strikes, and customs processing. Customs delays are outside of our control.

Custom made items

Custom orders (custom design, color, logos, special backlighting, or made for your exact configuration) are not returnable or refundable once production has started.
If you need to cancel or change a custom order, contact us immediately. Changes are possible before production starts.

Wrong item, damage, defects, or backlighting concerns

If your item arrives wrong or damaged, or you notice a defect/backlighting issue, contact us within 14 days with photos or a short video. We will typically remake or replace until it is right.

Fitment

You are responsible for choosing the correct model and configuration. If unsure, email us before ordering and we will help confirm fitment.

Full policy: https://gaugefaces.com/refund_returns/