Refund and Returns Policy

Overview

At GaugeFaces, we build products for enthusiasts and professionals who care about detail. Because many of our gauge faces are made to order, our return and refund rules depend on whether your item is in stock or custom produced.

If you have any issue at all, email us at info@gaugefaces.com and we will take care of you.

1. Definitions

In stock items
Items listed as available and shipped from our inventory.

Items available on backorder
‘Available on backorder’ means the item is currently out of stock, but you can still place an order. Production typically takes 2 to 4 weeks, depending on our workload.

Custom orders
Any order that is produced specifically for you, including custom designs, custom colors, custom logotypes, special backlighting requirements, or made to match your vehicle configuration.

2. Shipping timelines and what they mean for returns

We ship in stock items in 1 to 3 business days. US shipping is free and typically takes 3 to 7 days with USPS. International shipping is $16 and normally takes 1-2 weeks (in some cases it can take up to 5 weeks). Express shipping is available for $40.

Shipping timelines are estimates and can be affected by carrier delays and customs processing. We cannot control factors such as postal worker strikes, weather conditions, peak season volume, local holidays, or other service disruptions. Customs delays are also outside of our control.

International shipping timelines strongly depend on destination. In many cases, most EU and Asia countries process and deliver international parcels within 1 to 2 weeks. Shipping to remote territories and islands may take longer.

If you need faster delivery, we offer express shipping for an additional $40, and we’ll be happy to arrange that for you.

3. Returns for in stock items

3.1 Return window

You may request a return of an in stock item within 14 days of delivery.

3.2 Return conditions

To be eligible for a return, the item must be:
• Unused and uninstalled
• Free of scratches, fingerprints, bending, glue residue, tool marks, or other installation wear

If an item shows signs of installation or handling damage that prevents resale, we may deny the return or issue a partial refund at our discretion.

3.3 How to start a return

Email info@gaugefaces.com with:
• Your order number
• The reason for return
• Photos of the item

If approved, we will provide return instructions.

4. Custom orders: refunds and returns

Because custom orders are made specifically for you, custom orders are not eligible for returns or refunds once production has started.

4.1 Cancellations before production

If you need to cancel a custom order, contact us immediately.
If production has not started yet, we can cancel and refund your order.
If production has started, cancellation is not possible.

4.2 Our quality and replacement commitment for custom orders

We stand behind our work. If your custom order has an issue, we will work with you until it is right. This can include redesign, repaint, or replacement as needed.

5. Wrong item, damaged item, defects, or backlighting concerns

We do thorough quality control, but human factor exists. If something is wrong, we will fix it.

5.1 Wrong or damaged on arrival

If you receive the wrong item, or it arrives damaged, contact us within 14 days of delivery. Please include clear photos and a short description.

In these cases, we will ship a replacement promptly. Depending on the situation, we will also provide a prepaid return label for the incorrect or damaged item.

5.2 Defects, appearance, or backlighting issues

If the item does not meet expectations regarding appearance or backlighting, contact us as soon as possible with photos or a short video. We learn from each experience and continuously improve.

Our standard solution is replacement or remake until the result is correct.

6. Refunds

6.1 When refunds are issued

Refunds may be issued in these cases:
• Approved return of an eligible in stock item that meets return conditions
• Cancellation of a custom order before production starts
• Rare cases where we are unable to resolve an issue with a replacement (handled case by case)

6.2 Refund timing

Once we receive and inspect a returned item, approved refunds are typically processed within 1 to 3 business days to the original payment method. Your bank may take additional time to post the refund.

6.3 Shipping fees

• Shipping charges are generally non refundable
• If the return is due to our error (wrong item, confirmed defect, damage in transit), we will handle the case fairly and may refund shipping or cover return shipping where appropriate.

7. Exchanges and changes

7.1 In stock items

For in stock items, you can request an exchange within the return window, subject to availability.

7.2 Custom orders

Custom orders can be changed freely before production starts.

If you request changes after production has started, we may still be able to accommodate them, but additional costs will apply depending on the stage of production and the complexity of the requested change. Contact us at info@gaugefaces.com and we will confirm what is possible and provide a quote.

8. International orders: customs, duties, and taxes

International customers are responsible for any import duties, VAT, and customs fees charged by their country.

In most cases, we prepay customs duties when possible. However, some countries or local postal services may still request an invoice, additional verification, or extra payment from the recipient.

If your local customs office or postal service requests anything additional, you are welcome to contact us at info@gaugefaces.com. We will help you resolve the issue as quickly as possible.

If a package is refused or returned due to customs or import fees, any refund (if applicable) will be reduced by:
• Original shipping cost
• Any return shipping or customs related costs billed to us

9. Fitment responsibility

Customers are responsible for selecting the correct vehicle model and configuration. If you are unsure, email us before ordering and we will help confirm fitment.